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Baby Gifts
China
Clearance
Giftware
HOLIDAY
Personalization
Pimpernel
Silver and Jewelry Care
Sterling Flatware
Tervis Tumblers
Wilton Armetale
How long have you been in business?
Our family has been in this business since the late 1800's. We began in Rhode Island and moved to central Virginia in the mid 90's.
Do you have a retail store?
No, we are mail order and internet only.
Do you sell my name, address or phone number?
Absolutely not. We are a small, family owned and operated business that values their customers and their privacy.
Do you have a catalog?
Yes. Please contact Customer Service.
Is there a minimum order?
No, you can purchase 1 item or 100.
Do you sell seconds products?
We do not sell seconds, all products are brand new direct from the manufacturer in the original packaging.
Do you sell used products?
Most items are brand new direct from the manufacturer. The only exception to that would be past year ornaments, which we purchase from various places, including overstocks or consumers selling their collections.
Do you purchase items from consumers?
We will purchase only ornaments from consumers. To receive a price quote, please contact Customer Service with a complete list of your items, including condition.
Do you have a Bridal and/or Gift Registry?
Yes we do! Please contact Customer Service for a registry packet or one of our Customer Service representatives can take your information over the phone.
What forms of payment do you accept?
We accept Visa, MasterCard or Discover. No checks, cashiers checks, money orders, PayPal or the like.
Can I ship something as a gift?
Yes. Please enter the shipping address when checking out. Please note that you will be charged a separate shipping fee for each order.
Do you gift wrap?
No, not at this time.
Do you have a handling fee?
No.
Are your packages insured?
Yes, we insure every package we ship.
How will my order be shipped?
Mostly, we will ship using the Postal Service. However, for larger packages, we will use UPS Ground.
What are your shipping charges?**
**There are exceptions. Some larger/heavier items will be charged extra for shipping. Those items will be marked on the site or in our catalog.
Where do you ship?
At this time, we only ship to the US.
What is the difference between place and dinner size in flatware?
Place size is the most popular size in flatware. Dinner size is approx. 1/2" larger on the fork and knife only. There is no difference in the salad fork, teaspoon or place spoon.
What is the difference between a place spoon and a cream soup spoon?
The place spoon is oval, it looks like a large teaspoon. The cream spoon is round.
What items do you stock?
We only stock current year ornaments, as well as some past year ornaments, clearance items and some baby ware. All other items must be ordered. Please allow 2-4 weeks for delivery.
How long will it take to receive my order?
If your items are in stock, your order will ship within 2 business days. If your items are special orders, please allow 2-4 weeks for delivery.
Do you engrave?
We do not engrave, however we do work with manufacturers that engrave/monogram their items (CMC, Foreign Advisory, Salisbury Pewter and Tervis Tumbler). Please allow 2-4 weeks for delivery. All information must be in writing either online, via email or fax. Colors may vary from swatches. Once placed, orders cannot be canceled. We cannot refund or accept returns or exchanges on personalized items.
Do you offer gift certificates?Yes. You can get a gift certificate in any denomination. Gift certificates are good for 1 year from date of purchase.
What is your return policy?
All returns/claims must be made within five (5) days of delivery of your order. Please call for a Return Authorization number. If you return an item without contacting Customer Service, your package will be refused. Returns should be made within 15 days of delivery, providing the merchandise has not been used and is in it’s original, unopened packaging. Any item that was a special order will be charged a 25% re-handling fee. Shipping is non-refundable. Sterling flatware cannot be returned if the factory-sealed package has been opened. Only items shipped by Thurber’s can be returned to Thurber’s. A gift certificate will be given if you are returning a gift. The gift certificate is valid for one year from date of return.
What if I receive an item that is defective or broken?
Please see the return policy above. We will either replace your item or credit your credit card. Shipping is non-refundable.
If I received a gift and do not want it, can I return it?
Please see the return policy above. We will either replace your item or give you a store credit, which is good for 1 year. Shipping is non-refundable.
What if I do not open my package right away and there is a problem?
Our return policy is within 15 days of date of delivery. Unfortunately, there are no exceptions.
How do I cancel or change an order?
Please email or call Customer Service. Once the order ships, your order cannot be canceled or changed. We will be able to let you know immediately whether we can fulfill your request or not. If you refuse your order, you will be charged a 25% rehandling fee.
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