We currently only ship to the lower 48 states for a flat rate of $4.95 per order (some restrictions apply). All orders totaling $100 or more will be shipped signature required. However, we do reserve the right to send any package of any denomination with signature confirmation.
We accept returns on most items within 30 days. No returns will be accepted after 30 days of tracking delivery. Used items cannot be returned. Holiday items cannot be returned after 12/15.
Returns should be made as soon as possible. All items shipped to you must be returned in the same new condition (ie: sealed bags, tags, labels, boxes, sleeves, brochures, pouches, ribbons, ornaments, plates, etc., whichever are applicable). Any items damaged or missing would result in a deduction of the refund. Shipping, insurance and/or processing fees are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
You can process a return by calling our toll free number or sending a message from our Contact Us page. Please reference your order number.