Thurber's Policies

SALES TAX

All orders shipping to a Virginia address must add 5.3% State Sales Tax to their product total

PRICING, PRODUCT OR IMAGE ERRORS

We make every attempt to avoid errors in pricing, product information and images. If pricing has changed or a mistake does occur, we reserve the right to correct it without notice

METHOD OF PAYMENTS

We accept Visa, Master Card, Discover or American Express. Credit cards are not charged until your order ships. For security purposes, your credit card information is only available for 30 days from the date of purchase. Because of this, we may have to contact you for your credit card information if the items you ordered take longer than 30 days before available to ship.

We also accept Checks and Money Orders. Orders paid by check are held for 10 business days after deposit before they are shipped. There is a $30 returned check fee.

SHIPPING

We reserve the right to send any package of any denomination with signature confirmation.

Lower 48 States: Up to $30.00 is a flat shipping rate of $4.95. $30.01 and over is free shipping. (some restrictions apply).

In stock items are shipped within 48 hours. Please allow 1-3 weeks for out of stock items to ship. We ship mostly with USPS and occasionally UPS, depending on box size/weight. If you require faster shipping, please contact Customer Service.

RETURNS

We accept returns on most items within 30 days. No returns will be accepted after 30 days of tracking delivery. Used items cannot be returned. Holiday items cannot be returned after 12/15.

Returns should be made as soon as possible. All items shipped to you must be returned in the same new condition (ie: sealed bags, tags, labels, boxes, sleeves, brochures, pouches, ribbons, ornaments, plates, etc., whichever are applicable). Any items damaged or missing would result in a deduction of the refund. Shipping, insurance and/or processing fees are non-refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

You can process a return by calling our toll free number or sending a message from our Contact Us page. Please reference your order number.

GIFT CERTIFICATES

Gift Certificates are available in any denomination. They are valid for one year from date of purchase.

PRIVACY POLICY

Your privacy is important to us. We value our customers and never share, sell or rent your personal information.